Terms and Conditions
We understand that plans can change. We strive to provide the best possible service and flexibility for our guests. Please review our cancellation policy below:
Cancellation Period: If you need to cancel your booking, please notify us as soon as possible by phone or email.
Cancellation Fee Structure: A cancellation fee will be calculated based on the number of days before your scheduled check-in date that we receive your cancellation notice:
Cancellation made 30 days or more before the check-in date: 15% of the total booking value will be deducted.
Cancellation made between 11 and 29 days before the check-in date: 25% of the total booking value will be deducted.
Cancellation made 10 days or fewer before the check-in date: 50% of the total booking value will be deducted.
No-Shows: If you do not arrive and do not notify us of your cancellation in advance (no-show), the entire booking amount will be charged as a cancellation fee.
Refunds: Please note that any refund due to you as a result of a cancellation will be processed in accordance with our refund policy and may take up to 10 business days.
Modification: If you wish to modify your reservation, please contact us, and we will do our best to accommodate your request based on availability.
We value your business and understand that circumstances may change. We hope this policy provides clarity on our cancellation fees and procedures. If you have any questions or need further clarification, please do not hesitate to reach out to us.
Thank you for choosing Maleny-Montville Cottages, and we look forward to hosting you in the future.
These terms can change without notice.
Cancellation Period: If you need to cancel your booking, please notify us as soon as possible by phone or email.
Cancellation Fee Structure: A cancellation fee will be calculated based on the number of days before your scheduled check-in date that we receive your cancellation notice:
Cancellation made 30 days or more before the check-in date: 15% of the total booking value will be deducted.
Cancellation made between 11 and 29 days before the check-in date: 25% of the total booking value will be deducted.
Cancellation made 10 days or fewer before the check-in date: 50% of the total booking value will be deducted.
No-Shows: If you do not arrive and do not notify us of your cancellation in advance (no-show), the entire booking amount will be charged as a cancellation fee.
Refunds: Please note that any refund due to you as a result of a cancellation will be processed in accordance with our refund policy and may take up to 10 business days.
Modification: If you wish to modify your reservation, please contact us, and we will do our best to accommodate your request based on availability.
We value your business and understand that circumstances may change. We hope this policy provides clarity on our cancellation fees and procedures. If you have any questions or need further clarification, please do not hesitate to reach out to us.
Thank you for choosing Maleny-Montville Cottages, and we look forward to hosting you in the future.
These terms can change without notice.